Professional English Seminars
Telephoning in English
The telephone display announces a call from abroad - a spontaneous conversation in English is required. Time and again, this situation presents employees with challenges. If they don't have the necessary tools for making phone calls in English, they tend to concentrate on formulating the call as "accident-free" as possible and cannot devote themselves fully to the caller's request.
Contact us and we will be happy to provide you with a non-binding quote
Telephone: 040 46 88 22 47
Email: info@intercom-language.de
Download seminar description PDF
Seminar contents
- Beginning and ending telephone calls
- Structuring information
- Phrases and sentence constructions, e.g. um
- formulate your request precisely
- to explain connections
- Arrange appointments
- To formulate apologies
- Signalling concessions
- Customer service on the phone
- Courtesy and diplomacy
- Listening comprehension even with different accents and slang
- Role plays and conversation analyses
Target group: Employees from all divisions with international business contacts
Required language level
from CEF level B1
We recommend a short online test to determine the language level of the participants.
Number of participants: up to 10 participants
Duration: 1 to 2 days
Goal setting
This seminar focusses on two aspects when training confident English-language telephone calls: Firstly, participants will learn useful standard phrases and a range of linguistic building blocks that will make telephoning easier. On the other hand, they learn a "survival strategy" that helps them to stay in control even in difficult telephone conversations. This is practised in various role plays in which the most important vocabulary is used again and again.