Professional English Seminars
Telephoning & E-Mails in English
Telephone conversations and emails in English are the most important means of communication in international contact in order to obtain information and provide information yourself. As employees act as "mouthpieces" for the company, it is particularly important that they are confident in using the foreign language.
Contact us, we will be happy to provide you with a non-binding quote
Telephone: 040 46 88 22 47
E-mail: info@intercom-language.de
Download seminar description PDF
Seminar contents: E-Mailing
- Starting and closing emails
- Differences in writing style between letters and emails
- Learning the "KISS" method (keep it short and simple) to express yourself clearly
- Practising phrases and helpful sentences to use in emails, for example
- Communicate or request information precisely
- To formulate apologies
- To present change requests
- To formulate rejections
- Lots of practical writing exercises
Seminar contents: Telephoning
- Starting and ending telephone calls
- Important sentences and phrases to clearly structure a phone call
- Explain problems precisely and argue in a solution-orientated way
- Tips to improve comprehension, even with accents and slang
- Polite phrases
- Role plays to consolidate what you have learnt
Target group: Employees with frequent telephone and e-mail contact with foreign business partners
Required language level
from CEF level A2
We recommend a short online test to determine the language level of the participants.
Number of participants: up to 10 participants
Duration: 1 to 2 days
Goal setting
In this seminar, participants improve their spoken and written English in equal measure. Using a modular approach, they develop their own personal list of simple sentences and phrases that make writing emails easier. In order to be able to conduct telephone conversations confidently, participants will learn standard phrases that structure the course of the conversation and a "survival strategy" that will help them keep even difficult conversations under control.